Privacy Policy

Effective Date: August 2024

Information on Data Protection and Privacy Policy

Introduction This Privacy Policy explains how Audi AG and its local partner, Audi Curaçao, collect, process, transmit, and use your personal data in accordance with the legal requirements of Curaçao. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

1. Collection, Processing, and Use of Data Audi AG and Audi Curaçao utilize electronic data processing (EDP) systems to efficiently manage vehicle orders, services, and customer support activities. Your personal data will be collected, processed, transmitted, and used (hereinafter referred to as “use of data”) only in accordance with Curaçao’s legal requirements or with your explicit consent.

2. Data Collection and Storage by Audi Curaçao Audi Curaçao will collect and store any data necessary for ordering your new vehicle, providing service, and offering customer support. This data may include information required for purchase and service contracts, such as your customer number, purchase price, vehicle-specific data, and records of services provided.

With your consent, Audi Curaçao may also collect and store additional data necessary for providing personalized customer support, conducting surveys, and tailoring customer information to meet your specific needs.

3. Data Storage at Audi AG Audi AG will store data received from Audi Curaçao in connection with purchase and service contracts. Additionally, data from customers and prospective customers who interact with Audi AG via its website or customer support channels will also be stored. Data collected during marketing activities by Audi AG will similarly be stored.

4. Data Transmission Between Audi Curaçao and Audi AG To ensure that records are accurate and up-to-date, data will be exchanged between Audi Curaçao and Audi AG as necessary. This exchange allows for the effective fulfillment of contracts, provision of services, and enhancement of customer support.

5. Use of Data by Audi Curaçao Audi Curaçao may use your data for the following purposes:

  • Provision of Services: To fulfill your order and provide the necessary services.
  • Contract Processing: To manage and process contracts and comply with statutory and contractual obligations.
  • Customer Support: To offer personalized customer support and respond to your inquiries promptly.
  • Customer Surveys and Tailored Information: With your consent, Audi Curaçao may use your data to conduct customer surveys and provide information tailored to your specific interests and needs.

6. Use of Data by Audi AG Audi AG will use your data to:

  • Provide Services: Ensure that ordered services are delivered promptly and accurately.
  • Manage Contracts: Process contracts and meet legal obligations.
  • Customer Care: With your consent, provide comprehensive customer care, including access to our central Customer Care Center and emergency services.
  • Market Research and Surveys: Use anonymized data for market research to improve our products and services.
  • Personalized Information: Offer you customized information and promotions based on your preferences, provided you have given your consent.

7. Data Security Audi AG and Audi Curaçao employ both technical and organizational measures to safeguard your personal data from unauthorized access, accidental loss, or destruction. These security measures are regularly updated to align with the latest technological standards.

8. Cookies and User Tracking Audi Curaçao and Audi AG use cookies on their websites to enhance your browsing experience. Cookies store information that allows us to recognize repeat visitors and tailor our websites to your preferences. Cookies do not contain any personal data and can be disabled through your browser settings.

We also use web analytics tools to monitor and improve our services. Any data collected through these tools is anonymized before storage, ensuring that it cannot be traced back to you personally.

9. Social Media Plugins Audi Curaçao’s website may include social media plugins, such as those from Facebook. When you interact with these plugins, data may be transmitted to the respective social media platform. To prevent this, you should log out of your social media accounts before visiting our site.

10. No Forwarding of Data Beyond the Scope Defined Above Your personal data will not be disclosed to third parties outside the scope defined in this policy unless required by law or with your consent.

11. Revocation of Consent You may revoke your consent to the use of your personal data at any time, either in whole or in part. Please contact us if you wish to revoke your consent.

12. Right to Access Information Under Curaçao’s data protection laws, you have the right to request information about the personal data stored about you in the databases of Audi Curaçao and Audi AG. You also have the right to request corrections, deletions, or restrictions on the processing of your data.

Contact Information For any queries regarding this privacy policy, or if you wish to exercise your rights regarding your personal data, please contact:

Audi Curaçao
Data Protection Officer
Curaçao

Security and Compliance Audi AG and Audi Curaçao are committed to ensuring that your personal data is secure. We regularly review and update our practices to maintain the highest standards of data protection.

By continuing to use our services or interact with Audi Curaçao and Audi AG, you agree to the terms outlined in this Privacy Policy.