Privacy

Audi Jamaica respects the privacy of its customers. 

We are committed to taking all possible precautions to protect your personal information and to processing your information fairly and lawfully and only for the purposes for which the information was provided. This privacy policy will explain our privacy practices as well as the choices you can make about the way we collect, use and disclose your personal information, so that you can better understand how we handle the personal information we control.

Definitions of “personal information” may vary from one jurisdiction to another but generally “personal information” means any information about an individual who can be identified from that information alone or from that information combined with other available information.

Such information includes direct or indirect identifiers, for example, your name, driver’s licence number as well as information that, when used in combination with other available information, allows a person to be identified, such as email address, date of birth, gender, telephone number, mailing address, financial information such as credit card or banking details, your occupation, place of work, town or city, country, Postal Code and your interests and preferences.  Your rights in relation to your personal information may also vary depending on where you live. 

To make this policy easy to find we make it available on our website at www.audijamaica.com.  If you are unsure if or how this Policy applies to you or have questions about this Policy, or our personal information handling practices, please contact our Privacy Officer at:-

dataprotectionrequests@atlautomotive.com

WHAT DATA DO WE COLLECT?

  1. PERSONAL INFORMATION

The personal information we may collect about you and how we obtain it varies depending on the nature of our relationship with you and how you interact with us.  For example, we may collect your personal information when you:-

  1. Sign up on this website to schedule a test drive or receive information about any of our products and services and promotional events; 
  2. Attend any of our special promotional events;
  3. Complete our customer surveys;
  4. Complete a contact form on the website ;
  5. Submit your contact information over the telephone to one of our sales representatives to receive more information about our products and services;
  6. Purchase any of our products and services;
  7. Visit any of our showrooms and submit contact information regarding the purchase of any of our products and services;

Generally, the personal information we may collect falls into the following categories, not all of which may apply to you: (i) contact information such as name, address, telephone number, and e-mail address; (ii) financing and payment information (including billing and authorization information); (iii) information concerning vehicle use; (iv) information related to the use of Audi Connect Services (as defined below); and (v) information relating to individual preferences of our products and services.

HOW WE USE YOUR PERSONAL INFORMATION

Our reasons for collecting your personal information and how we use it will vary depending on the nature of our relationship with you but generally, we only use and share personal information for the purposes for which it was collected, unless we’re legally allowed to use it for another purpose.  For example, we may collect and use your personal information to:-

  1. Manage our relationship with you;
  2. Communicate with you;
  3. To obtain your feedback;
  4. To improve our products and their safety features on an ongoing basis;
  5. To conduct research and marketing activities;
  6. To comply with a legal obligation;

How we share personal information

We may share your personal information with our dealers, our affiliates, and other service providers (e.g. satellite radio providers etc.) for the purposes described in this policy.  We may also share personal information to technical support service providers, customer relationship management (CRM) software service providers, and data storage and processing service providers that are assisting us in fulfilling the purposes for which we collected the personal information.  We may also disclose your personal information to a third party in the event of a significant business transaction involving Audi Jamaica, such as a merger or reorganization of our business.

For more details about the personal information we collect, how we collect it, amd how we use and share it, please read the sections below.

Personal Information We Collect

General Information We Collect

We collect and maintain different types of personal information concerning the individuals with whom we interact.  For example, we may collect:-

  • Your contact information, such as your name, mailing address, telephone number, e-mail address, driver’s license, and insurance information;
  • Information used to verify your identity;
  • Your payment information, including your credit card number, CVV code and expiry date;
  • Your financial and credit information as disclosed to us by your financial institution, when you have provided your consent;
  • Information which enables us to provide you with the products or services that you seek, including any information you provide to us when you create or maintain an account with us;
  • Information which enables us to offer you products and services which we believe may be of interest to you, including information about your interests, purchase patterns, incentive eligibility, vehicle purchase intentions, and demographic information (e.g. age, gender, education level, occupation, and marital status);
  • Information about your use of certain services that we may provide to you, or that may be provided through your vehicle;
  • Information about your vehicle, including:- (i) your vehicle’s make, model, and model year; (ii) vehicle identification number (VIN); (iii) license plate number; (iv) whether it was a new or used, lease or purchase, and/or a trade-in; (v) date of purchase or lease; (vi) the term of your lease or financing and other loan-related information; (vii) service information (e.g. service history, recalls, warranty and repair data, mileage, diagnostic data about the performance or status of vehicle modules and systems); and (viii) applicable third party service providers (e.g. cellular provider, satellite radio provider, etc.);
  • Information gathered by your vehicle and how you interact with it.  For example, your vehicle may contain an event recorder (“EDR”) , which can collect and store information about your vehicle and its occupants immediately before and during a collision or near collision event (including how various systems in your vehicle were operating (such as your accelerator and brakes), as well as the speed of your vehicle), diagnostic information, and in formation about the deployment of the airbags.  For additional information about your EDR, please see your owner’s manual;
  • Information about your connected devices (including laptop, cell phone and tablet), including type/model of the connected device, browser types and settings, IP address, network information;
  • Information that you submit to us (including photographs and videos) through or in connection with contests, sweepstakes, social media, contact forms or chat features on our website or app, written or verbal communications with any of our representatives, or through any other means; and
  • Spoken data (and any personal data included therein) when using voice command features or when you speak to a customer care representative.

Information We Collect Through Audi Connect Services

In addition to the foregoing, if you choose to activate our connected-car systems, including but not limited to Audi Connect or any similar services (the “Audi Connect Services”) (whether through a plan offered at no additional cost or a paid subscription), we may collect additional personal information in connection with this service, including:

  • Information that you provide when using the Audi Connect Services, including information you send and information you request;
  • Vehicle data transmitted from your vehicle or inferred from your use of the vehicle or our services, such as general status data (e.g. warning lights, upcoming service schedule, fuel level, battery level, tire pressure); service history and fault or trouble codes; ambient data (e.g. outside temperature and brightness); vehicle performance data; other data about your vehicle including its identification, condition, condition, equipment status, or collision information; vehicle/technology usage data (e.g. usage of start/stop and remote start technology);
  • Driver behaviour data (e.g. vehicle speed, seat belt use, and information about braking habits), time at which the vehicle is in use, GPS location data, and inferences, such as postal code of residence, that the primary driver is a routine long commuter, or frequency of individual versus multi-person use;
  • Information about your use of (i) the Audi Connect Services; and (ii) any applicable mobile application and/or website; and
  • information about your interactions with us, our affiliates, or our third party service providers, Integrated Content Providers and Optional Third Parties (each as defined below).

If your vehicle is equipped with online “over the air” system update capability, we will also collect software and hardware version and serial numbers of vehicle hardware and use this information to provide online system updates.

How We Collect Personal Information

From our Dealers: We may also obtain your personal information from our dealers (each an “Audi Dealer”) when you buy or lease a vehicle, or obtain any services from them.  Please note that Audi Jamaica and each Audi Dealer are separate legal entities and we each have our own privacy policies.  When you visit or interact with a dealer, please be sure to read their privacy policy in addition to this Audi Jamaica privacy policy to fully understand how each entity collects, uses and shares personal information.  Because your Audi dealer is often your first point of contact, your Audi Dealer should be able to answer any questions you may have about its privacy practices.  Any questions concerning your Audi Dealer’s privacy policies and procedures (including opting out of marketing communications ) should be addressed directly to such third parties.

Why We Collect Personal Information and How We Use It

Audi Jamaica collects personal information (as well as Vehicle Data) to enable us to develop, manage and maintain our operations and business, including for example:-

  • to establish, maintain and manage our relationship with you so that we may provide you with the products, information or services that have been requested (including, for example, to respond to your questions or requests for products, information or services);
  • regarding the myAudi app, we may collect, use and disclose your personal information :

to enable you to create an account with Audi which will enable you to register, subscribe and/or use various services provided by Audi or third parties; to enable the provision of such services to you; and for the purposes described in this Privacy Policy.

  • To be able to review the products and services that we provide to you so that we may: understand your requirements for our products and services; understand your preferences and needs; and work to improve our products and services;
  • To administer or assist our dealers or Audi Finance with the administration of your vehicle warranty, purchase, lease or financing;
  • To provide you with information about your vehicle (including product campaigns and recalls);
  • To send you marketing materials about our vehicles, products or services, events and promotional or loyalty offers;
  • To conduct market research;
  • To build and maintain a customer profile of you to be used for any of the above purposes;
  • To protect Audi Jamaica against error, fraud, theft, and damage to our goods and property;
  • To enable us to comply with applicable laws or regulatory process;
  • For any other purposes described in this policy; and
  • Any other reasonable purpose to which you consent at or before the time we collect your applicable personal information.

How We Share Personal Information

You acknowledge and agree that Audi Jamaica can use your personal data for the purposes described herein. If your personal data is disclosed to third party contractors, the person or entity receiving your personal data will be required to agree to only use and disclose your personal data to carry out its specific business obligations to Audi Jamaica or for the permitted purpose of the disclosure (as described above).

For the purposes outlined in this Policy, we may share your personal information with:

  • Audi Finance;
  • Audi Dealers;
  • Our affiliates;
  • Third party service providers including our suppliers, contractors, professional advisors, and affiliates that perform services for us (e.g. (i) third parties, network and other information technology services, (ii) customer service, (iii) marketing services, (iv) payment processing, and (v) legal, accounting and other professional services); and
  • Appropriate authorities to protect our rights, your safety or the safety of others, to investigate fraud, or to respond to a law enforcement request.

We may also share your personal information as required or permitted by law (for example, in connection with an investigation or subpoena).

Use of the Audi ID on the Audi Jamaica website

When you log into the Audi Jamaica website with your Audi ID/myAudi Account and use the services provided by Audi Jamaica within the logged in states of the website (e.g. providing your VIN to connect your vehicle to your Audi ID/ myAudi Account), a data exchange between AUDI AG and Audi Jamaica for the purpose of providing such services takes place.  Such data may encompass personal (identification) data (e.g. technical tokens, name, nickname, preferred dealer, etc.) or vehicle data (VIN, basic vehicle details (model, year, etc.)) depending on the services you use.  We exchange this data for performing a contract (Art. 6(1)(b) GDPR) between you, Audi AG and Audi Jamaica respectively.  In jurisdictions where this legal ground is not recognized, this exchange is based on your implied or express consent.

Other Third Parties

When you request or purchase certain products and services from a third party service provider through us (e.g. Wi-Fi hotspot services, home charging installation services), we may share your personal information with that service provider in order for that service provider to : (i) create and manage its relationship with you; and (ii) provide you with the products and/or services that you seek.   

We may also share your personal information with our other affiliates, partnerships and joint ventures for the purposes of administering our respective businesses, including for example, confirming the purchase or lease of any products or services that you may have made from us or one of our authorized Audi dealers.

Finally, your personal information may be disclosed or transferred to another party during the course of (i) the grant of a security interest in Audi Jamaica’s assets, or (ii) completion of the sale of all or a part of Audi Jamaica through (for example, an asset or share sale, merger or joint venture); provided, however, that such party is bound by appropriate agreements or obligations and required to use or disclose your personal information in accordance with this Privacy Policy.

INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

We may transfer your personal information to a jurisdiction other than the one in which it was collected in order to fulfil the purpose outlined in this Privacy Policy or for other processing and storage purposes permitted by law.  When your personal jurisdiction is outside of its jurisdiction of origin, it is subject to the laws of the country in which it is located, which may have different data protection laws than those in force in its originating jurisdiction.  Those laws make it possible for your information to be accessed by law enforcement and national security authorities in that other jurisdiction.  Before any of your personal information is transferred to another jurisdiction, we will make sure that that jurisdiction ensures an adequate level of protection for your rights and freedoms in relation to the processing of your personal data.

COLLECTION OF PERSONAL INFORMATION FROM MINORS

We do not seek to obtain, nor do we wish to receive, personal information directly from minors; however, we cannot always determine the age of individuals with whom we interact (e.g. individuals who access and use our websites).  If a minor (as defined by applicable law) provides us with his or her personal information without parental or guardian consent, we encourage the parent or guardian to contact us.

De-Identified and Anonymized Information

To the extent that we are allowed to do so under applicable laws, we may de-identify or anonymize your personal information, and use and disclose such de-identified or anonymized information for any purpose (including to develop, manage, and maintain our business) without further notice to you.

MARKETING AND PROMOTIONAL ELECTRONIC MESSAGES

We will respect your email privacy and therefore we will not send unsolicited emails to your email address. We may send you information by email in response to your enquiries or your completion of a contact form on our website or in person.   

We will send notices of our promotions or events which may be of interest to you, only if we have your implied or express consent to do so. For example, we may send email, text or other electronic messages to you:- (i) if you have an existing vehicle warranty, purchase a service directly from us, or have some other form of existing business relationship with us; or (ii) if you have asked for or otherwise expressly agreed to receive such electronic messages from us, such as by signing up for our newsletter or by agreeing to receive marketing information from Audi Jamaica in the context of one of your interactions with a dealer. If you have agreed to receive marketing information, you may always withdraw your consent at any time.

COOKIES AND SIMILAR TECHNOLOGIES

We will also collect information regarding the nature of the information you prefer to view, your comments, products and services which are of interest to you.

Information is automatically delivered to us from your computer and web browser when you log on to the website by the placement of a cookie on your computer which delivers information to us.  A cookie is a small data file that is placed on your computer or mobile device by your web browser or mobile app.  The information collected is not personal but includes your IP address, the pages you requested on your last visit, operating system and version and internet settings and is used for a variety of reasons including: to provide users with a better and more efficient user experience, to provide marketing and other content that is more relevant to the user’s interests and presumed needs, to provide users with our services, our websites and our apps, to analyze how users use our websites, apps and services and to enhance our website, apps and services performance.

There are a variety of ways in which you can control the information collected by cookies and similar technologies when you use our websites or apps.  For example, you can control the cookies used by modifying the settings in your browser or on your device that allow you to change the setting of all or some cookies.  Through those settings, you should also be able to delete cookies that have already been placed on your devices.   

SECURITY OF YOUR PERSONAL DATA

Audi Jamaica has implemented appropriate organizational, technological and security measures in an effort to safeguard the privacy of your personal data from unauthorized access or improper use, destruction or disclosure, accidental loss, to ensure business continuity and disaster recovery and to restrict access to personal information.   Audi Jamaica will seek to continue to enhance its security procedures as new technology becomes available.

However, you acknowledge and agree that perfect security is not always possible, and the security of your personal data could still be compromised despite our best efforts, for example, through hardware or software failure, and other events such as ransomware attacks.  accessed and used by others without authorization.  In such cases, we will act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law.

Your Consent

When it is required, it is important to us that we have your consent to collect, use or disclose your personal information.  Depending on the sensitivity of the personal information, your consent may be implied, deemed (using an opt-out mechanism) or express.

Express consent can be given orally, electronically or in writing.  Implied consent is consent that can reasonably be inferred from your action or inaction.  For example, when you enter into an agreement with us, we will assume your consent to the collection, use and disclosure of your personal information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time, unless express consent is required.

Typically, we will seek your consent at the time that we collect your personal information.  If we plan to use or disclose your personal information for a purpose not previously identified (either in this Privacy Policy or separately), we will advise you of that purpose before such use or disclosure, unless we are permitted by law to proceed without obtaining your consent.  Privacy laws in Jamaica provide for certain exceptions where personal information can be used or shared without consent.

Please be advised that we may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.  These circumstances include, for example, where collection or use is necessary to protect the vital interests of the individual or to comply with a legal obligation.   

How long will we retain your information?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Generally, we will keep information relevant to our dealings with you for up to seven years once you have ceased being a customer. Exceptional circumstances will or may apply to customer service data where we will keep information for up to 10 years.

In some circumstances we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you as it is no longer personal data.

Once we no longer require your personal data for the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. We will securely destroy your personal data in accordance with applicable laws and regulations.

YOUR RIGHTS IN RELATION TO PERSONAL DATA

Audi Jamaica would like to make sure you are fully aware of all your data protection rights.  Your rights relative to your personal information may vary depending on where you live.  When contacting us to change or withdraw your consent or when requesting access to or correction of your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you.  We may charge a reasonable fee to access your personal information; however, we will advise you of any fee in advance. 

You are entitled to exercise all of the rights listed below by submitting a request in writing to dataprotectionrequests@atlautomotive.com :-

  1. Withdrawing your consent: You have the right to change or withdraw your consent to the further communication or use of your personal information at any time, subject to reasonable notice and to certain limitations such as legal or contractual obligations.  Please note that in some cases, the withdrawal of consent may render us unable to continue to provide you with products or services where the collection, use or disclosure of your personal information is necessary to provide the product or service.
  1. Accessing your personal information – you have the right to request from us copies of your personal information that we have collected;
  1. Correcting your personal information – you have the right to request that we correct any information you believe is inaccurate or complete any information you believe is incomplete.
  1. Transferring your personal information – you have the right to request that your personal information be transferred to another organisation or directly to you;
  • Restricting or objecting to the processing of your personal information – you have the right to object to the processing of your personal data and to request that we restrict the processing of your personal data.

If you would like to exercise any of these rights, please contact us at dataprotectionrequests@atlautomotive.com.  If you make a request, we have thirty (30) days to respond to you.

How To Contact us and our data protection officer

We have appointed a data protection officer to oversee compliance with this Privacy Policy and to comply with applicable legislation.  All complaints or requests for information should be made to the data protection officer at:-

Andrew.nooks@symptai.com

Symptai Consulting Limited

58 Half Way Tree Road

Kingston 10, Jamaica

CHANGES TO PRIVACY POLICY 

We keep our privacy policy under regular review and Notice of any change to our Privacy Policy will be posted on this page.